Week Ending 6th January 2023
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Happy New Year!
New And Refined Content
We continue to elaborate the content related to being Customer Led.
To sustain an effective relationship with the customer, we need to ensure that our interactions are effective. Openness and transparency are essential from both sides. Willingness to offer and accept feedback and to act on that feedback is crucial to a successful, long-term, trusting relationship between the team and the customer.
Workshops are a significant investment of the time and intellect of the stakeholders involved - team, customers, leadership and others. It is essential that we strive to get the best outcomes we can achieve from every workshop that we execute. Effective workshop planning can give us a sequence of activities to lead participants from problem to solutions and prioritised actions.
New Article
Will Sambrook has published an article that challenges us to think about the nature of our leadership behaviours. Do we create followers or seek to foster new leaders?