Principles

Always Use Data

Customer Led

Using customer based metrics provide quantitative analysis of benefits which help us determione where we invest and prioritise our work to maximise value for our customer

Inspect and Adapt

Data helps us to analyse opportunities and problems objectively. We are more likely to make better experiments if our decisions are based on data.

Rigour and Discipline

The team understands its own performance and that of the solutions it builds. Instrumentation is an essential practice. Improvement is applied to measurement as well as all other practices.

Team Autonomy

The data belongs to the team. The team chooses how the data will be gathered, analysed, used and shared with others.

 

Culture Is Key

Customer Led

We form our organisation’s structure and systems to deliver value for our customers. The form of the organisation is a key determinant of our culture.

Inspect and Adapt

A consistent routine of inspecting and adapting can only be sustained in a culture that actively promotes continuous improvement and organisational learning.

Leading not Managing

Leaders create a culture that promotes Team ownership of rigour & discipline and actively seeks to avoid management intervention

Rigour and Discipline

Teams are expected to apply rigour and discipline to everything they do. Success means they avoid management scrutiny and create opportunities for a leadership culture.

Team Autonomy

We create a culture where teams expect to work, to improve and to resolve conflict without intervention from management.

Transparency

Everyone is open about their work, its progress and its status. We seek the lowest level of confidentiality commensurate with commercial and legal constraints. We operate in a way that mitigates the commercial and legal constraints that we suffer.